Privacy Policy
AEY Labs USA respects your privacy. This policy explains what information we collect, how we use it, and the choices you have. By using this website or placing an order, you agree to the practices described here.
Information we collect
When you place an order or create an account, we collect:
- Your name, shipping address, and billing address
- Your email address and phone number
- Order details (products purchased, dates, totals)
- Payment information processed through our payment provider. AEY Labs USA does not store or have access to your full payment-method details.
When you browse our site, we may also collect basic technical information automatically — your IP address, browser type, device type, and pages visited — through cookies and standard web logs. This information helps the site function properly and lets us understand general site usage.
How we use your information
We use the information you provide to:
- Process and ship your orders
- Send you order confirmations, shipping notifications, and tracking information
- Respond to your questions and requests
- Maintain your account and order history
- Comply with applicable laws and prevent fraud
We do not use your information for unsolicited marketing.
What we do not do
- We do not sell your personal information to third parties.
- We do not share your information with advertisers or data brokers.
- We do not store credit card or bank account information on our servers.
Who has access to your information
Your information is accessible to:
- AEY Labs USA and the operators of this website
- Our payment processor, for the purpose of processing your payment
- The US fulfillment partner responsible for shipping your order, who receives your name, shipping address, and order contents
- Legal authorities, only if required by a valid legal request
Cookies
This site uses cookies to keep you logged in, remember items in your cart, and verify age confirmation. You can disable cookies in your browser settings, but some site features may not work correctly if you do.
Data retention
We retain your order history and account information for as long as your account is active, and for a period after account closure as required for legal, tax, and record-keeping purposes.
Your rights
You can:
- Request a copy of the personal information we hold about you
- Request that we correct or update your information
- Request deletion of your account and associated personal information, subject to any retention required by law
To make any of these requests, email support@aeylabsusa.org with your name and the email address associated with your account.
Children
This site is intended for users 21 years of age and older. We do not knowingly collect information from anyone under 21. If you believe a minor has provided us with personal information, contact us at support@aeylabsusa.org and we will delete it.
Changes to this policy
We may update this policy from time to time. Material changes will be reflected on this page with an updated effective date.
Contact
If you have questions about this privacy policy or how your information is handled, email support@aeylabsusa.org.
Effective: June 2026